If you wish to remove the platepass from your rental, we are happy to do so. Please contact us at billing@foxrentacar.com. I am sorry to hear that you have not had a good rental experience. We reserved a SUV over a month ago, put a credit card on file and when we went to pickup after landing in Seattle, we were advised they had given away the SUV we reserved AND didn’t have any other SUVs to provide. I have no idea why anyone would rate this company with 4 stars. Will never use Fox Rental again!!!! 76 Fox Rent A Car reviews. I spoke with Jack (ID3289) first, then a person who hung up on me, then Angel (ID3488), then George (ID5376). I simply wanted authorization to buy a jack and wrench at my expense and get reimbursed for the cost. 192 reviews from Fox Rent A Car employees about Fox Rent A Car culture, salaries, benefits, work-life balance, management, job security, and more. Original review stands as posted. You may visit their website www.foxtollsandfines.com or call them at 855-571-5137. Nevertheless, there are just times when you need to rent a car and you certainly have no option but to pay the advertised rental fee. I wait in the Fox Rental office line for 45 minutes. Rude at check in, didn’t give me remotely similar to the car I thought I was getting, rude upon returning the car, tried to make me feel stupid and how to open the trunk when I’ve had the car all week. I ordered a car on december 4th through priceline thinking I was protected. The last 2 times at Fox the price I was quoted from Wisecar was different than what they charged me at Fox. The car reeked of cigarette smell! At the end everything worked ok but don't think it's worth going back, HELP!!!! I also had to pay another £600 - $900 for what I still do not know. The customer service agent at Fox told me to take it up with Wisecar. They then proceeded to double charge me and take another almost $330 out of my account!! I have been renting cars for over ten years and never have I had such a bad experience. Hidden charges; no way will I rent from them again. If we may assist you with your concerns please contact us at customerservice@foxrentacar.com. Here is the biggest reason to not rent from Fox. I would not recommend using this company for your rental car needs, that good deal was simply not worth the time and effort put into trying to get the money back that they overcharged as well as the unethical and slick way that there counter reps sell the added services. I have a store credit of $437.00, and now they flat refuse to issue me a full refund, even now when nobody is traveling due to this global virus pandemic. I rented a car from Fox Car rental from the Miami location. The car was gross inside not cleaned properly for sure! Later I noticed a big dent in the back passenger side of the car. Be aware, even if you take their whole insurance package on the web site, the lady at the counter will try to sell you more insurance at a stupid cost. Reply. I drove through toll roads on my trip. Be careful with the Fox. I should have known better to use Fox Rent a Car.We had a reservation for a full size SUV (Ford Explorer). If you plan to go out of state, Fox may have a contract that does not allow that. I have rented from Fox 3 xs in the last 3 months. The worst experience in my many years of travel. Fox charged a $15 administrative fee. Rented a car from FLL. Absolutely the worst rental car experience i have ever had, by far! I apologize that your vehicle had a strong cigarette smell. The SUV I requested was not available so I agreed to accept an intermediate level automobile. Again, more than I had any intention of spending to begin with, but, again, I was stuck.I am furious and disgusted, and I will never rent from them again. Never again. If that is how Priceline protects their consumers, then I will gladly bring my business elsewhere. I rented a car from Fox Rent a Car in October 2020. Established on the basis of joining They may be well priced but don’t expect them to have a vehicle when you go to pickup. Learn about Fox Rent A Car culture, salaries, benefits, work-life balance, management, job security, and more. Broken down no phone assistance Fox. Never again. The car was supposedly equipped with an EZ Pass which I did not even see and did not request, It was not needed as we did not go through any toll areas. I am so very sorry to read of your experience with your rental. Please contact them directly with your concerns on the toll charges. Not very reputable. A free inside look at company reviews and salaries posted anonymously by employees. I rented a car from Fox Rent a Car in October 2020. Not important now but have the time.New icon brake and ABS. They hardly deserve 1 star. When I refused that car they gave me an "upgrade" of which I was then charged for. (they actively use the technique of Ignore, avoid and Denial).Please note that the billing department (billing at foxrentacar.com) has no idea about what happened, so waiting in the line for >30 minutes will just be a waste of your time: Fox Las Vegas swapped the original contract and gave us a different one. More than a few times that I’ve rented with them, they only have 1 person working the counter. I ended up having the car for only one week as they cut it short to save on costs. or. The shuttle took over 30 minutes to arrive after trying to figure out where the heck to even pick it up! On that day I was charged $220 thinking I got a great deal. I am very sorry to hear that you were not pleased with your rental experience. I rented a car for one week. Sorry that you had trouble with your rental - if we may assist you with your billing concern please email billing@foxrentacar.com. Book with caution when using this company, trying to speak to someone on the phone is almost impossible. Pulled off and picked some up, then realized the washer spray nozzles shot off to the sides of the car not even hitting the windshield, had to wedge a pen cap under each nozzle to get them to hit the windshield. I am in a legal dispute with them now trying to get my money back. Fort Myers, Florida Airport location. It had 77000 miles on it. I rented a car from Fox Rent a Car in October 2020. I was able to get the Jeep Wrangler because I have family coming in town and need a bigger vehicle to accommodate everyone. 4. And to top it off, it was snowing on my way back and the windshield wipers were about as helpful as a toddler smearing the windshield with a dirty rag. Do you agree with Fox Rent a Car’s 4-star rating? I only needed to start it one more time to get to the airport the following morning but had to leave at 6 am to make it on time. 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