Even if you return the car in perfect condition with full petrol, they will add additional services that you havnt agreed to, and it will be reflected in the final invoice to show you are due nothing back. Hire car was black car in question is red? A great team. Sixt’s subscription service works the same way as most of its standard dealership-based competitors: Complete the sign-up process, during which Sixt will check your driver record and credit. Of course, I was wrong to believe so.The price excludes any insurance at all and I supposedly missed the step in the app to add the insurance... (I'm not blind). perfect english speaking. We were founded in 1912 and have brought the past century of experience and knowledge into everything that we do today. They were not very helpful at all, therefore, I referred the issue to the BVRLA and also requested my personal data that was captured on their CCTV as this would prove I was not liable for these damages (which obviously they were very reluctant to provide).This goes on for a few days, then I received this notification "After reviewing the information available, we are pleased to inform you that wewill no longer be pursuing the claim against you for damage and we are closing our file on this matter" which would indicate they investigated the CCTV footage and it clearly shows I was not at fault, surely they should have done this in the first instance to avoid all the stress and potentially unlawfully paying for something that was not your fault!Therefore be careful if using this company, personally, I WOULD NOT RECOMMEND THEM but if you do ensure you take photo evidence when you take the van out and also photos of when it is returned, hopefully, this will help people in a similar position to myself and if you feel your case is not being dealt with correctly then refer your complaint to the BVRL. This was not a mistake. Extremely happy with Sixt Edinburgh at Dunedin street Exceptional service, the staff was absolutely lovely. You’ll pay £450 for a car for 2 days, that’s £150 for the car rental, and £300 security deposit. Your experience can help others make better choices. I asked for a replacement, they had none. Haven't used them since (preferring Hertz and Europcar) and will never use them again. Europe - Sixt Car Rental? Don't really care for repeat custom. Makes me think only the people with negative experiences bother to go to TrustPilot to review. Hidden charges etc. However, since then, after many complaints about a faulty car, the dangerous situation we were left in and the fact that we ended up abandoned in the middle of nowhere, we have not had our money back or any compensation. Where I used to get Kia’s and Ford’s from Europcar I now get BMW 1 series and Audi’s from Sixt which are all basically brand new. Behind their fake politeness, they are just here to charge you as much as possible.In more details, my experience:It started nicely with their app, which seems really convenient and their price a little bit cheaper than the competition. BEWARE! Will anyone speak on their experience renting from Sixt? Sixt are a premium brand company that seem to have significantly better cars than any other company but at pretty much the same prices. Appalling!Charged the wrong amount and so cancelled the credit payment. They will not put me in contact with a manager and you can only email and their operatives are useless and of no help!Again do not hire from sixt! It's been a very long time since I have seen customer service so poor. Eventually I got a reply in which the pointed to the return being late, it wasn't and whoever replied couldn't do simple maths because even if late they still took way to much from my account ...unlawful activity....stay well clear of this sham company....spread the word. | Read 21-40 Reviews out of 1,525 I recently rented a car at Bordeaux airport.I picked up the towards the end of the day.As it was already dark and the parking lot poorly enlightened I was told by the Sixt attendant to check the car the following day.As I was attending a funeral the following morning I inspected the car by midday and noticed a scratch on the front headlight.Despite notifying Sixt upon my return and sending the photo of the damage Sixt nevertheless charged me 1 500 Euros for a damage which clearly already existed. They are cheaters. However as others have found out their phone lines are not operational due to "force majeur" reasons aka pandemic panic!. I will never rent with Sixt again and you shouldn't!In short:- Price you see, double it, you got the price you will actually pay. I contacted sixt to say there was no chance I was in the area when said fine was issued they still automatically took the fine payment out of my account aswell as a £50 admin fee! Terrible service and overpriced. Terrible service, overpriced and hidden charges. They added a charge for £70 for ‘special location’ - I was told go to Heathrow to pick it up....... they didn’t mention it would cost £70 to collect it from there as it’s a ‘special location’ - they add another £22 a day In total, they manipulated the invoice to show that I used £450 or products and services when I only agreed to them taking £150 from me for it. So once you're there you are kind of stuck.Then the customer service...The agent didn't make any efforts to be understandable. Eventually I got a reply in which the pointed to the return being late, it wasn't and whoever replied couldn't do simple maths because even if late they still took way to much from my account ...unlawful activity....stay well clear of this sham company....spread the word. - For the dates we are travelling, Sixt has the cheapest rates for car rental. We could have driven this van through a wall and you wouldn't have been able to see the difference, just about every panel on the van was dented or scratched.It's a Never Again for me Sixt, although I don't see you being around for too long if you don't improve things quickly.VERY VERY POOR Shane Turner. They were not very helpful at all, therefore, I referred the issue to the BVRLA and also requested my personal data that was captured on their CCTV as this would prove I was not liable for these damages (which obviously they were very reluctant to provide).This goes on for a few days, then I received this notification "After reviewing the information available, we are pleased to inform you that wewill no longer be pursuing the claim against you for damage and we are closing our file on this matter" which would indicate they investigated the CCTV footage and it clearly shows I was not at fault, surely they should have done this in the first instance to avoid all the stress and potentially unlawfully paying for something that was not your fault!Therefore be careful if using this company, personally, I WOULD NOT RECOMMEND THEM but if you do ensure you take photo evidence when you take the van out and also photos of when it is returned, hopefully, this will help people in a similar position to myself and if you feel your case is not being dealt with correctly then refer your complaint to the BVRL. 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