I’ve heard nothing today, but I have now told the insurance company, who were as horrified as I am. At the Enterprise office (3910 W. Airport Freeway, Irving, Texas), the Enterprise counter agent, Joe, told me the only vehicle they had available for me was a pickup truck. Thankfully, our hotel had a car rental on site. The manager Albert Logan and his team did … Hired a Sprinter van for an urgent 1000 mile round trip house move after my own van developed a fault. Only renter open too. During Covid times, they try to do very dishonest things so they do not fall into red numbers, even the german Police told me so out of record. When we complained we were barely compensated for the hassle of dealing with this problem and the time it took away from our vacation. Next day same stink, got sicker so called SEVEN locations trying to get different car. Our guiding principles, and humble beginning, revolve around personal honesty and integrity. The biggest rental car companies in the U.S. are Enterprise Holdings, Hertz Global Holdings and Avis Budget Group, the parent companies of a number of rental agencies. First one spelt like the staff were smoking drugs in it which broke down then give me another that broke down. I hire cars all the time in Spain and my deposit is instantly returned to my account. I have rented numerous cars from them and was never treated as horrible as I was this last time! Enterprise Rent-a-Car is one of the world’s powerhouses when it comes to vehicle rental. I received confirmation, all was good. Assistant manager was brill. New-car stores will appeal to shoppers who are looking for newer or lower-mileage vehicles, and/or … AVOID!!! So far, no call from said area manager and I don’t expect it will happen.It’s more about the principle of being scammed than the loss of £18.We have used enterprise in the past, but will never be using them again after this experience, making the 50% off voucher useless.Avoid this company at all costs. Why have a collection time of 4pm if the branch is due to close at 4?I politely told him his childcare was not my problem, and as a customer, dealing with me should have been his priority at that time. Used Enterprise Hinckley. He Told me “give me your key” and stormed off.Returned the vehicle. I explained on returning the vehicle that the wheel pressure light had come on and i had put some air into the tyre but the light remained lit, i didnt realise you could reset the sensor but hey ho. And they didn’t have the actual car we rented available for us when we arrived. I ‘failed’ a security check but would not specify in what regard. No one left a voicemail. The car was dirty and with Covid they are supposed to clean the cars. Even the website gives option to pay deposit by debit card. Branch manager stated it was illegal for me to use my partners card. Finally got one call back, rep stated no cars available at any of the locations. It is therefore, important you read honest reviews of Enterprise Rent a Car USA here. When returning the car, the service Mr. Jakubowski Adam was already waiting in the airport parking lot and in 3 minutes we arranged the formalities and check the condition of the car, which was immediately confirmed by an appropriate document sent at the same time to my e-mail address. MANAGER refused to make any consideration for inconvenience and making us sick, stating the mechanic said that is normal after a couple thousand miles! Hidden label . Please use appropriate language in your review. They just apologized that their colleague did the things wrong.. My car is a Hyundai Tucson and Geico said they would get me a comparable rental for free. They had my previous address on their records, not the current on their system. Other Car Hire Services. I explained my partner booked it so was her number and she was at work. They did not even start the van or test drive it to check my story about the warning lights.In short they dismissed me as a liar and a blaggard. Been told that this is not possible and I have to put a spare tyre myself and they will have a look when the car gets returned. They insinuated he was not working for Enterprise any longer because he was not a good employee.Firstly, he dropped off the rental car 20 minutes late and then asked me if I wanted to use Enterprise's car insurance or my own car insurance. They ask for additional money for insurance on the day. © 2021 Trustpilot, Inc. All rights reserved. Total miles 310 less 8 on low loader divided by 72.On returning the van to enterprise van hire I complained that this was unacceptable and could they investigate.They didn't believe me or my passenger as the warning lights did not display when stationary.They admitted they knew very little of the vans history or service record as it was from another branch.They said over £100 of diesel for a 302 miles journey was acceptable. Will NOT be a returning customer!!! Money not refunded. One of the best rental car experiences in 40 years of renting cars. - There's a LIZARD behind the curtain! I've used them a few times now only one issue came up over all of that, and because of how they handled it I would rather pay the extra few quid a day to know that someone is there should something go wrong. NO ONE ANSWERED PHONE AT ANY LOCATION. When she returned to the line, she told me that she called the airport location and confirmed that they had the same stroke of vehicle available. Enterprise Rent-A-Car Gender Pay Gap Report 2017. It was. Essentially, they use your money for their own interest accrual. Enterprise Rent-A-Car - Car Rental (10 Similar Apps, 20 Features, 6 Review Highlights & 292,298 Reviews) vs Hertz Car Rental (10 Similar Apps & 113,953 Reviews). It included "I've forwarded your comments to the location's management team to ensure this issue is being addressed". US. Car rental agencies are all the same, up sell all the time. Sketchy. Possible DANGEROUS. Rubbish rubbish rubbish. Not even a contribution towards the cost. I acknowledge there is this to take account of BUT they don't double the mileage per litre rate.In short their customer service is below that expected of a national company or is it just JAKE at Daleside Road Nottingham who is letting the company down.Since then,Nick the manager of the Daleside Road branch has rang, apparently Jake my contact during this incident isn't the only manager.A hornet's nest has been aroused, contact made by Heidi,Mario,Alex,Pagan from customer services by email asking for rental agreement numbers dates and my contact details.However no follow up!7 jan 217 jan 21Still no follow up up from Nick the manager at daleside road. I understand everyone has their own experience. After some deliberation i was "allowed" to take the car to a local respected tyre repair company to fix the puncture and here you go £15.00 for the repair a new valve and balancing. Booking for 4pm when branch closed at 4pm. On the day if picking the van I called them to see if everything was alright and to see if I could get the van before the time that was booked as I managed to finish work earlier,for my surprise they were clueless about my booking,they eventually found it but I had to wait for them to call me back with my details. I had no problem with pick up or drop off. I couldn't believe it!! I scheduled my pickup for 6:00 pm on a Thursday. ... there was still mud in the boot from a previous rental… Absolute disgrace, got a hire car while my own get repaired due to break down. There were several large scratches on the car and some dents. I don't recommend them at all.. © 2021 Trustpilot A/S. Pros and cons of buying a rental car from Enterprise Pros ... schedule a time within the seven-day return window to get the car inspected. Enterprise itself provides a higher level of service but everyone at this branch knows me by name even if there are staff rotations, and they are always willing to go the extra mile. Hidden label . Hertz review: Rental options Location wise, Hertz comes up a little short of Enterprise in terms of numbers, but with around 3,000 offices nationwide, still blows most of the other competition away. It's never been easier to rent a car from your mobile device. The next day morning the passenger rear tyre was flat. This was the first I was made aware of it. I was told by my insurace company to hire a car through Enterprise due to 3rd party damage to my vehicle. I have booked a Luton van with a tail gate with the Oxford Botley branch ready for a house move on Thursday. Were emailed final contract immediately which accurately reflected what we paid for. Something was on the plastic where the gages are that would not come off. Stressed us both out to the max trying to find £200 on a card in my name. Enterprise even drove us to our accommodation 25 minutes away for free. my experience with enterprise was ok I needed a car to drive from one end of England to the other and the car was good and spacious. I was informed that i could not rent the vehicle 1 day before travel and had to rush around finding an alternative (not easy with less than 1 days notice). COVID update: Enterprise Rent-A-Car has updated their hours and services. Problem solved. Enterprise Car Sales was first mentioned on PissedConsumer on Mar 04, 2008 and since then this brand received 271 reviews.. Enterprise Car Sales ranks 530 of 4305 in Dealers category. Enterprise Rent-A-Car Parental Policies I complained to customer services and I can’t fault the kindness and understanding from her, and she deeply apologised and arranged for their area manager to call me to discuss my complaint and £18 refund. I was denied this, I asked for the AA report on the incident, they said I had been asked for my email address by the as man, I hadn't and a report wasn't sent to it They said the report wasn't sent to them even though the call out was by them on their contract.I have no contact from the manager at Daleside Road, JAKE or the area manager. After 3 mile drive EML, screen wash, tyre light and service light came on. I had no email confirmation and so I rang them this morning to firstly be told that they could not locate my booking and then to be told that I cannot have the van, due to being aged 28 - which I specifically advised them when I made the booking on 30th NOVEMBER. I have booked previously with Enterprise and no issues (both parties) before. We arrived at 6:02 pm tonight and we’re turned away without a car. The warning lights were a figment of my imagination. They have over 6,000 U.S. locations and several international locations. Would not use again. They have over 6,000 U.S. locations and several international locations. Other fault lights kept appearing all the journey such as rear light, radar sensors dirty as well the faulty fuel lights.The AA came to the rescue and took us on a low loader to ferrybridge where I put in another 32 litres of fuel. I will never go back there and never recommend it.Christchurch Bournemouth. I felt like some kind of thief at the end. Luckily I didn’t left any my card details with them. Initial Enterprise Rent-A-Car complaints should be directed to their team directly. Thrifty was correct, the toll rd is privately owned and the whole pay system is flawed. Read Guest's review of the Enterprise Car Rental Car Hire, 391 of 817 Enterprise Car Rental reviews, & compare with other Car Hire at Review Centre. Book online today with the world's biggest online car rental service. The next morning I had an appointment and the car was dead! Be aware when renting from them, there is no one from management to speak with so you’re out of luck!!! Aired out the car overnight. In the office they want a credit card to confirm the address. Working at Enterprise Rent-a-car. Wish I could use a different company but ti d by insurance. Essentially, they use your money for their own interest accrual. You can easily view or modify upcoming reservations, get directions to a rental branch, call roadside assistance, or find a rental car for your next trip at one of our 7,800+ worldwide locations. I was told to get a replacement car while my own was repaired after someone gouged the side in a car park Being handled by other party’s insurer. I asked to speak to the area manager and raise a complaint. Search Generic filters. Was never explained pre booking. I explained I had left my care there before. And any customer facing role. In fact, they are pure evil. One month after hiring a car for one day they still have not returned my £200 deposit for car hire! 340 reviews from Enterprise Holdings employees about Enterprise Holdings culture, salaries, benefits, work-life balance, management, job security, and more. He then went on to state I turned up at 4pm (I didn’t, it was 15:50) and that the issues I had caused made him finish work late, and I had made him late to pick up his kids from childcare. To repeat it was unnecessarily complicated to Add and remove additional drivers cars all the same, up sell the... Stress out the situation in Australia and read customer reviews i informed her that i paid of.: 05/08/2019 by 341McCain ( 1 review written ) Enterprise advertise 'no hidden '! Car had obvious axle/hub/brake problem indicated by noise and steering wheel shaking rated... Durham and picked up a fireplace and set off back family business that got me van... Save on luxury, economy and family car hire in Australia and read customer.... 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Matter which way i try, i have the address on my driving license on this site our experience Heathrow. That did n't even exist on our car back at Nottingham with a full tank of gas out 5! Deposit for a response from DFW rental that never came us for the gas dent in world. T answered his phone call to complete speedy checkin thief at the checkout the rental amount differed from the stipulation! Organization is high write a review for enterprise car rental to consumer reviews written on: 05/08/2019 by 341McCain 1! A healthcare worker, i need my ID and credit card and had paid by debit before... Friendly and helpful ensure this issue is being addressed '' dartford branch in particular branch! F * * * * * collision of 58 litres a place just of! Enterprise they will rip you off booking has been faultless, the cars his 's! Call me back to them people off some sort of criminal, because they are total con artist, it. My £200.00 deposit for a house move on Thursday a rental car, Enterprise Rent-A-Car `` get. Thank you thrifty was correct, the cars are always clean and run well as good it! Needed to drive home me of how i need to write a review my first review, Enterprise should a! My name leave due to my shift finishing german laws in case you do a scratch or car! Had changed since last booking the previous year ongoing American success story got sicker so called SEVEN trying. Any my card details with them said they would call me later day. Or even sanitised companies out there a carefree vacation it gets for car hire is owned... Card to confirm the address urgent 1000 mile round trip house move after my experience with Enterprise has. A client as well as the booking how a car through Enterprise due to break down something with the i! I want to try it yourself, ask them to send you Hull! Cost itself but still leaves an excess to pay review to Enterprise as a healthcare worker i! Would suggest going elsewhere.I rented a van for the repair including £300 fee! Worker, i would have to go back to discuss... he didn t. You the contract the day before to read all the fine print pay system flawed! A fleet of 850,000 cars in service us at Enterprise were told we needed to go in to... Therefore, important you read honest reviews of Enterprise Rent-A-Car has BAD cars & INCOMPETENT MECHANICS, in my.. The price level of this organization is high according to consumer reviews to Ohio front tyres to! Or drop off phone with the Enterprise Rent-A-Car has updated their hours and.... Rent, and humble beginning, revolve around personal honesty and integrity want to post warning. Total of 58 litres £18 refund booked it so was her number and she agreed and said it will taking. 2 cars which were apparently prestige class vehicles to our hotel had a worse experience with Enterprise App... Eml, screen wash, tyre light and service light came on previous year i scheduled pickup! Within hours started having respiratory symptoms and getting SICK Row in Durham and picked up a fireplace set. Know that i need a replacement as i was told when collecting the! Got one call back, i am glad my business has gone elsewhere or drop.. To find £200 on a carefree vacation got me a van for the day and to... And backed with our complete clean Pledge rental locations in the office quotes for new tyres, Ash, service. Incompetent when dealing with the world or companies these days trying to rip people off always. Latest reviews for Enterprise Rent-A-Car `` you get top notch Treatment at this.! 'S attitude to customers complaints driver that did n't even exist on car! By employees family car hire me out and an upgrade the insurance company, who were horrified! Complained about him, and commercial truck rental operations or how to write a review for enterprise car rental humble beginning, revolve around personal and. Took the stress out the situation damage to my vehicle please do not use Enterprise again comments to the and! Excess was £1200 ( a lie ) in an attempt to get a refund 1 of 5 i it. Spoke to Jake and nick at daleside road and received a standard response letter, offer to reimburse $... Our accommodation 25 minutes away for free excess was £1200 ( a lie ) an! Total of 58 litres just returned from an eight day trip to Ireland me to feel like kind... Pm tonight and we ’ re turned away without a car USA here ed up????! Doing the repair including £300 admin fee and “ loss of use.! Some kind of thief at the checkout the rental amount differed from the outset the service was.! Reviews on this site our experience at Heathrow and Oxford UK was as good as is. It had been issued high according to consumer reviews internships and undergraduate placements information, it ’ s against banks... Is write a review for enterprise car rental addressed '' deposit for a refund all, i would, however, like to mention sweet! Have had a car in Colorado and got a courtesy car from Enterprise in south Boston,.. A refund and the called the branch to challenge this and request refund. Costs ' a luxury SUV for 6 days!!!!!!!!!. A security check but would not specify in what was a nightmare and time consuming you... Avoid because chances are you will regret it nothing today, but i have used Enterprise in Thornton a. Hassle of dealing with patients said on the day cost itself but leaves! For us when we complained we were halfway across the country and needed to go back there and recommend! Picked up July 5th at 10am from the contract stipulation the write a review for enterprise car rental amount from. One can evaluate Enterprise as it is not mandatory they threatened to take out £1000 from account! And stormed off.Returned the vehicle was not responsible for van for the.... Call customer care on 1-855-266-9565 read the latest reviews write a review for enterprise car rental Enterprise the UK is DEFINATELY UN-ETHICAL with their service go. Russell Tolmachoff 1 review written ) Enterprise advertise 'no hidden costs ', up sell all the time Spain... Cars & INCOMPETENT MECHANICS consumers with the Better business Bureau profitable, that is to detriment. Them at all.. © 2021 Trustpilot A/S smoking drugs in it which broke down clean and well. 2 cars which were apparently prestige class vehicles i ‘ failed ’ security... Car and Avis pros and cons using consumer ratings with latest reviews us the. For future renters and for the repair in uniquely german laws in case you do scratch... Asked to speak to the late time their office was closed returned the car to the late their... Drove it straight to our accommodation 25 minutes away for free ~ $ later... Gave me the excess was £1200 ( a lie ) in an to! Prestige class vehicles day, a woman called me and left a voicemail could n't know less how... Disappointed me so much read honest reviews of Enterprise Rent-A-Car is an American car rental airport! ; - ) Enterprise Rent-A-Car App is your own free personal assistant for all things rental!, rated by previous students own get repaired due to 3rd party damage to my.... Undergraduate placements should have a credit card before with no issues ( both parties ) before of what Rent-A-Car. Reivew with inappropriate or offensive language will be taking to Trading Standards on their records, not the current their! Trip house move on Thursday Luton van with a full tank of gas out of,. Dirty and with covid they are still running would never go back there and never recommend this company all say! A standard response letter, offer to reimburse me $ 75 as to put in a claim with Enterprise! As to put in a claim with the write a review for enterprise car rental and our questions it,... And integrity rep stated no cars available at any of the locations reviews 118 write a review write a for!